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What is the easiest way to
find what I am looking for?
The quickest and easiest way to find a product
you are already familiar with, is to type the
first 3 or 4 letters of a product name or the
whole name in the search box.
For example: If you want to add Fabric Dressing
Strips to your basket, then typing fabr in the
search box will bring up Fabric products.
What
is the Delivery Cost?
Delivery
by Federal Express
| N.Ireland |
FREE |
| R.O.I. |
FREE |
| GB |
FREE |
These
prices will be added to your total cost before
VAT is calculated. |
How do I pay for my products?
You can pay for your products online via credit/debit
card. The first time you purchase of the site
you will have to enter your credit/debit card
details, but every other time entering your account
code and password is all that will be required.
All your credit card information is encrypted
using SSL (secure socket layer) provided by Verisign,
the world's leader in secure data transfer. All
credit card data is stored on a machine that is
not connected to the Internet where it stays encrypted,
therefore there is no possibility of your card
details being viewed by anyone on the Internet.
What is an Account Code?
If you are a repeat customer then you would have
been issued with an Account Code when you made
your first order with us.
If you have an Account Code then enter it into
the box provided, or else leave it blank in order
to be issued with a new Account Code.
NOTE: Account Code is different from any Order
ID you may have been issued with. You may have
many Order ID's but you should have only one Account
Code.
Are credit card transactions
over the Internet safe?
The credit card area on our site is secure. Robinson Goldsmiths utilise industry standard
Secure Sockets Layer (SSL) technology to allow
the encryption of all credit card information.
This means information passed between your computer
and our web site cannot be read by any third party.
The risk of credit card fraud is one hundred times
greater when you hand your credit card to the
waiter than when you shop on the Internet. SSL
encryption technology, used by many Internet stores
similar to ourselves, virtually eliminates credit
card fraud on the Internet.
What happens if I'm not at
home when you deliver?
If you are not at home when we delivery your goods,
we will leave a note saying, we have called and
will try again. There is a contact number if you
wish to give a time period in which you will be
home or present at place of delivery. We will
try to delivery up to 3 times, if we are still
unable to catch you, we will ask you to contact
us.
If I need something straight
away can you help me?
The answer is No
We offer next day delivery our products in mainland
UK. If you have an acute condition you must visit
your doctor or local community pharmacist.
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